ISO/IEC 20000-1

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ISO/IEC 20000-1
Information Technology-Service Management System

What is ISO/IEC 20000?

ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices. ISO/IEC 20000-1:2018 – provides requirements for ITSM and is relevant to those responsible for initiating, implementing or maintaining ITSM in their organisation. It also provides a specification for a service management system (SMS). Organisations can have their SMS independently certified as conforming to the requirements of the Standard.

ISO 20000-1 IT Service Management is based on the same structure as ISO 9001 but ISO 20000-1 unlike ISO 9001, does not allow exclusion of any of the requirements. The organization must show control of those processes if performed by others or potentially could be performed. The adoption of this standard has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. It is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

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Why ISO 20000-1 IT Service Management (ITSM) Certification?

ISO 20000 gives you the methodology and the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the requirements of the standard you will achieve best practice, helping to improve your delivery of IT services.
ISO/IEC 20000-1:2018 specifies requirements for "establishing, implementing, maintaining and continually improving a service management system (SMS).
The large or small organizations have used this standard to great effect and improve efficiency in their services. By obtaining ISO 20000-1 Certification your organization becomes more productive in their working with keen and integrated process. To become more agile with adoption and changes in new technology ISO 20000-1 can be your organization’s best friend.

What are the Benefits of an ISO 20000-1 Certification for IT Service Management (ITSM)?

• External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement.
• Many IT service organizations have Achieved ISO 9001 Certification but have failed to realize the benefits of a standard focused on their needs. ISO 20000-1 IT Service Management Certification demonstrates your organizations commitment to Service Management Principles.
• ISO 20000-1 is beneficial for the alignment of information technology services and various strategies of business.
• The many ISO 20000 standards provide important tools and guidance materials in promoting quality driven management practices.
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